Thank you for visiting www.scanlaw.net (Our Website). We are committed to protecting your privacy.
These terms outline our policy on handling personal information that we collect about individuals including users and potential users (you, your, user, users).
Scanlaw Pty Ltd (scanlaw) a company incorporated in Australia and operating in Sydney, New South Wales (we, our, us).
We may update this policy when Our information handling practices change, and any amendments will apply to the information we hold at the time of the update. We will post the update on Our Website and encourage You to regularly review Our Website from time to time.
We may ask for a range of personal information to assist us to provide you with our services. The information we request may include, but is not limited to, your name, address, date of birth, contact details, and any relevant personal information regarding your contract or query.
We collect, hold, use and disclose user’s personal information so we can establish, manage and administer the products and services provided by us, on or through Our Website, and comply with legal and regulatory obligations. we may also use and disclose your information for purposes related to these purposes, such as: assisting with your questions and complaints, arranging for additional or connected services to be provided by third parties, enhancing our customer service and product or services options, internal operations, such as record keeping, data analytics, auditing, insurance, or training.
We may use and disclose your personal information to keep you informed about the range of products and services offered by us. You may opt out of receiving direct marketing information from us at any time by emailing us at firstname.lastname@example.org.
Do I need to provide my Personal Information?
It is your decision whether to provide your Personal Information. However, if you do not provide it when required or when we have requested it, we might not be able to fulfil your request for a specific product or service or be unable to identify you. Where you are seeking referrals or professional advice, it may also affect our ability to properly allocate work or to analyse your circumstances for these purposes.
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. In many cases, it will not be possible for us to assist you with your request.
How do We collect Personal Information?
Most of the Personal Information we collect will be directly from you. We will gather this information either through your application, subscription or purchase forms or other forms that you complete and submit to us, including emails and forms for questions or queries. Should you require access to a professional, these professionals may also gather personal information over the phone, digitally, or through your Vault, such information may be included in the professional’s Vault and Our Vault for the purposes of providing or attempting to provide the product or services.
Sometimes we need to collect and use sensitive personal information such as financial information when we consider this relevant to Our product or services or your query. If we need to obtain, use and disclose this type of information, we will only do so for the purpose of providing the goods or services, or if we ask for your consent, expect where disclosure is permitted by law.
How do We protect your Personal Information?
We take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities and cloud based facilities. We also take steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure, such as training our staff who handle Personal Information to respect the confidentiality of customer information and the privacy of individuals. When we do not need your Personal Information anymore, we will take steps to destroy it.
How do we deal with complaints and requests?
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information that we hold if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or to change it.
You can contact us by email at email@example.com or through our Contact page. We will try to respond within 30 days. If the request or complaint will take longer to resolve, we will update you with a timeframe by which we expect to be able to respond.
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If you do not accept any of the terms of Our Privacy please do not use our Services or Our Website.